COMPLAINTS
Complaints
In case of disagreement with our response, you can submit your claim to the Superintendence of Banks of Panamá through the Banking Customer Attention Service.
Steps for a correct Claim Credit Cards
- The customer submits a formal claim in writing to the representative of Banco Popular Dominicano office.
- The representative will enter the claim in the system and will indicate to the client the request number and the estimated solution time.
- The representative must give the customer a copy of the claim form, numbered, signed, and stamped by the bank.
- At the end of the assigned term, the client must receive a written response from the bank, in a time not greater than 30 calendar days, after receiving the claim.
- In case of disagreement with the response received, you retain the right to file a claim with the Superintendency of Banks of Panamá, through the Banking Customer Service or by contacting: Samuel Lewis Ave., P.H. Plaza Canaima, ground floor, Panamá, Republic of Panamá – Phones: (507)506-7800 / (507)506-7900, P.O. Box 0832-2397, W.T.C. Panamá, Republic of Panamá – www.superbancos.gob.pa – email: atencionalcliente@superbancos.gob.pa
How to file a claim about products and services?
- The client can present his claim through the email contactenos@popularbank.com.pa, attaching the form “Claim for Other products and services”, duly completed, and signed, which can be quickly accessed, on our website, in the Claims section located in the lower right menu.
- The service representative receives the claim and directs it to the corresponding service department.
- The representative will send an acknowledgment of receipt of the claim, which guarantees that the Bank has your request, which is subject to review and analysis.
- The representative will send you the service promise, which indicates the procedure number, type of claim, name of the person who is dealing with the claim, and the estimated resolution time.
- At the end of the assigned term, the client must receive a written response (conclusion) from the Bank, in a time not greater than 30 calendar days, after receiving the claim.
- In case of disagreement with the response received; you hold the right to file a claim with the Superintendence of Banks of Panamá, which you can contact at: Samuel Lewis Ave., P.H. Plaza Canaima, ground floor, Panamá, Republic of Panamá – Phones: (507)506-7800 / (507)506-7900, P.O. Box 0832-2397, W.T.C. Panamá, Republic of Panamá – www.superbancos.gob.pa – email: atencionalcliente@superbancos.gob.pa
About us
Swift code: BPDOPAPA
Physical Address:
Aquilino de la Guardia Ave. 47E St.
Banco General Tower Floor # 20
P.O. Box 0816-00265
Panamá, Rep. of Panamá
Telephone System: (507)297-4100
Republic of Panamá
Informations
POPULAR BANK, LTD. PANAMÁ, REPUBLIC OF PANAMÁ. | SUBSIDIARY OF GRUPO POPULAR, S.A.
